Privacy Policy

This Privacy Policy explains how Chonko Construction, LLC (“Chonko Construction,” “we,” “us,” or “our”) handles personal information in connection with our website at chonkoconstruction.com, our phone line, and our consultation and scheduling tools. We serve homeowners in Columbia & the Midlands, SC.

Information we collect

Information you give us. When you submit our contact or consultation form, request a call, or book a phone consultation, we collect the details you provide, typically your:

• Name
• Phone number
• Email address
• Project type and project details you choose to share (scope, timeline, location)

Phone calls. When you call us, we may record or transcribe the call for quality, training, and recordkeeping purposes. Transcription is performed by an automated speech-to-text service acting on our behalf. By continuing a call, you consent to that recording and transcription. If you do not wish to be recorded, state this at the start of the call and we will take written notes instead.

Information collected automatically. Our hosting and the third-party services embedded on our pages, listed below, receive standard technical data including your IP address, browser type, device, referring page, and the pages you view. We use Google Analytics to measure site usage. Google Analytics sets its own cookies in your browser.

Connecting your visit to your inquiry. When you submit a form, we include the analytics identifier from your browser with the information you provide. This associates a previously anonymous browsing session with the name and contact details you submit. We use this association to respond to your inquiry, to measure which pages generate inquiries, and to report conversions to Google Ads. We do not sell this information. Blocking analytics cookies in your browser, or using a tracking blocker, prevents this association. Forms continue to function.

How we use information

• To respond to your inquiry and schedule and conduct your consultation
• To prepare a scope and price, and to manage a project if you hire us
• To communicate with you about your project, our services, and your requests
• To operate, maintain, and improve our website and our service
• To meet legal, tax, and recordkeeping obligations

How we share information

We do not sell or rent your personal information. Our only advertising-related sharing is the Google Ads conversion tracking described below. We share information only:

• With service providers who help us run the business, for example, our website host, email provider, customer/job records system, and the scheduling tool described below, and only so they can perform that work for us;
• With subcontractors or vendors as required to scope, price, or perform work you have asked us to do;
• When required by law or to protect our rights, safety, or property.

Third-party services we use

We use the following outside services to operate this website and process what you send us. Each receives only the information required for its function and operates under its own privacy policy:

• Google Analytics, which measures site usage (pages viewed, referral source, general location, device). It sets cookies and receives your IP address.
• Google, which provides page fonts and the embedded Google Calendar appointment scheduler used to book a consultation. Use of the scheduler is also subject to Google’s privacy policy.
• Web3Forms, which delivers website form submissions to our inbox. All information entered into a contact or booking form passes through this service.
• hCaptcha, which confirms that a form is being submitted by a person rather than an automated script. It appears on our contact and booking forms, sets cookies, and receives your IP address and browser information.
• Cloudflare, which hosts and delivers this website and receives standard request data such as your IP address.
• An automated transcription service, which converts recorded phone calls to text for our records, as described above.
• Google Ads, which reports which advertisements led to a visit or an inquiry. It sets cookies through Google and doubleclick.net and receives your IP address. Google uses this data for its own advertising products under its own privacy policy.

We do not sell your information to any of these providers or to anyone else. Except for Google Ads as described above, these providers may not use the information they receive from us for their own advertising.

Cookies

This site uses cookies required for the site to operate, cookies set by the embedded scheduler, Google Analytics cookies that measure site usage, and Google advertising cookies. Google Ads conversion tracking sets cookies through Google and doubleclick.net to identify which advertisements led to an inquiry. You can block or delete cookies in your browser settings or use a tracking blocker. Analytics and advertising cookies are not required for the site to operate. Some features, including the booking scheduler, may not function correctly without their cookies. If we add other advertising or cross-site tracking cookies, we will update this policy before doing so.

Some browsers can send a Do Not Track signal. No common standard governs how websites respond to this signal. This site does not respond to it. Tracking can be controlled using the browser and blocker settings described above.

How we protect and keep information

We use reasonable measures to protect the information we hold and to limit access to it. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security. We retain personal information only as long as required for the purposes above or as required by law, then dispose of it.

Your choices and rights

You may request access to, correction of, or deletion of the personal information we hold about you, or request that we stop contacting you, by emailing [email protected]. We will respond within a reasonable time. Depending on your state of residence, you may have additional rights under state privacy law. We honor reasonable requests regardless of residency. We do not sell personal information.

Children’s privacy

This website and our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy periodically. When we do, we will change the “Last updated” date at the top of this page. Material changes will be reflected on this page.

Contact us

For questions or requests regarding this policy, email [email protected] or call (803) 363-2068. Chonko Construction, LLC, Columbia & the Midlands, SC.